Tenant Participation

Have Your Say: Housing Service Improvement Plan 2025-2028

We’re improving housing services across Angus, and we want to hear what matters most to you.

Our draft Improvement Plan sets out our priorities for the next three years. It builds on what we’ve learned from tenant feedback, complaints, performance data, and our recent improvement work.

It also responds to serious challenges, including rising homelessness, high demand for affordable homes, and the ongoing cost of living crisis. Angus Council has formally declared a housing emergency, and this plan sets out how we’ll respond - with a clear focus on improving services and outcomes for tenants.

The plan focuses on three main areas:

Customer Excellence – improving how we communicate and deliver services

Quality of Housing and Place – making sure homes and neighbourhoods are safe, well-maintained and well-managed

Prevention and Homelessness – supporting people to sustain their tenancies and avoid homelessness

It also includes actions to make better use of technology, involve tenants in decision-making, and improve how we manage performance.

The plan identifies:

• Shorter-term actions (specific, deliverable tasks we aim to progress over the next 12 -18 months)

• Longer-term stretch aims  (ambitions to guide our direction through to 2028)

This will help us focus on practical delivery over the next year or so, while keeping sight of the bigger picture. 

We want to make sure the plan reflects what matters most to you - please take some time to review the draft plan here and share your thoughts below. This survey is open to everyone including tenants, staff, multi-agency partners and contractors.

Thank you for taking the time to share your views.

Here’s what’s happening next:

Staff and tenant engagement runs from 21 July to 17 August 2025. During this time, we’re gathering feedback to make sure the plan reflects the priorities of those who use and deliver our housing services.

An Elected Members briefing will take place on 19 August 2025, providing an opportunity to discuss feedback and proposed changes.

A final draft of the plan will go to Housing Committee on 9 September 2025 for approval.

After that:

The final plan will be published, along with a summary of how your feedback has influenced the changes.

The plan will be delivered over the next three years, with regular updates shared with tenants and staff.

We’ll continue to provide opportunities for tenants and staff to get involved and help shape delivery.

Your voice helps shape the future of housing services in Angus - thank you for being part of it.

Proposed Environmental Improvements Consultation

This consultation is restricted to tenants and residents of Lordburn Place and Restenneth Drive, Forfar.

We are proposing changes to the waste and recycling system in your area by:

• removing all individual grey and blue bins
• installing designated communal bin areas and shared recycling points, specifically designed to improve waste management

These changes aim to:

• reduce the number of bins left at the kerbside, preventing obstruction and clutter
• enhance the appearance of the area, making it a cleaner and more pleasant place to live
• make recycling easier and more effective, reducing contamination and preventing overflowing bins
• improve pedestrian safety, ensuring that pavements remain clear and accessible for children, pram users, wheelchair users, and all residents

Please take a few moments to share your views by completing this survey.

Results from this survey will be included in a ‘business case’ proposal that will be submitted to a housing subgroup for approval. 

We will share the subgroup's decision with residents. If approved, we will also share details of when work will take place.

We want to improve our digital services for tenants. We’d like to better understand how you currently use digital tools and what you’d like to see in the future to make your housing experience easier and more accessible.

The survey includes questions about Housing Online, a new digital service where you can view your rent balance and history, and report and track repairs.

Your feedback will help shape our Digital Roadmap – a five-year plan to improve online services for both tenants and staff – and guide how we support people to get online and stay connected

Have your say on our draft Tenant Participation Strategy

Why Tenant Participation Matters

Tenant participation is at the heart of our housing services. By actively involving you—our tenants—we can better understand your needs and work together to improve the services that matter most to you. Our mission is to create places that people are proud to call home, and your voice is central to that mission.

We believe that by communicating effectively with tenants and providing opportunities for participation that are accessible to all, we can ensure that your views are heard, respected, and put at the centre of decision-making.

Why Your Feedback is Crucial

Our Tenant Participation Strategy has been drafted based on the feedback you gave us when we asked you what works well, what could be improved, and how we can better support and involve you in decision-making processes.  We now need your input to make sure this strategy works for you. Your feedback is essential in identifying areas for improvement and ensuring the strategy reflects tenant priorities.

The survey will take approximately 5 minutes to complete, and all responses are confidential. 

Have Your Say!

Take part in our survey below (paper copies of the survey will also be available on request).

The survey will take approximately 5 minutes to complete, and all response are confidential. 

We will also be attending the following Community and Tenants’ Groups in the coming weeks to provide an overview of the strategy and gather your views.

If you wish to provide your views in a different way please contact the Tenant Participation team via our contact centre on 03452 777 778 or by emailing TenantParticipation@angus.gov.uk.

What’s Next?

Once we’ve gathered your feedback, we’ll review the responses and finalise the Strategy based on your feedback.

The survey closes at 5 pm on Friday 18 October. 

We thank you in advance for taking the time to complete this survey

We want to know about your experiences with your repairs service. 

We also want your thoughts on our Repairs and maintenance options appraisal and our draft Housing repairs policy.

The options appraisal is a tool we use to assess whether we need to change the way we do things. 

How to have your say

Take part in the survey below (paper copies of the survey will also be available on request). All responses are confidential.

The survey will close at 5pm on Monday 24 March. 

We will also collect feedback at tenant group meetings and drop-in sessions. Any tenant can come along to share their views.

If you wish to provide your views in a different way, call 03452 777 778 or email TenantParticipation@angus.gov.uk

What happens next

We’ll review your responses and finalise the options appraisal and repairs policy to include your feedback.

This survey has now closed.

The survey is now closed. The survey responses and the winner of the £50 Amazon voucher can be found in our newsfeed section.