Tenant Participation
We are committed to providing quality services for our tenants and we want all tenants to be able to participate in shaping the service that they receive. To achieve this, we want to talk to tenants and hear their views and ensure that we are delivering a service which meets their needs and expectations.
Our current draft Tenant Participation Strategy sets out how we plan to work in partnership with our tenants.
Our Housing Charter report card tells you how we are performing.
Getting Involved
If you would like to get involved in important decisions that affect your home and your community, there are a number of ways you can do this, and it doesn’t always mean having to come to meetings.
Tenants’ and Residents’ Groups: some tenants choose to become formally involved in the form of either nonregistered or registered tenants’ and residents’ groups. Becoming a Registered Tenants Organisation (RTO) gives groups a recognised role in the decision-making process and are supported by grant funding. Contact details for our RTOs are published on a public register held within the Registered Tenants Organisation section along with the guidance and application form.
Register of interested tenants: tenants who join the register will be contacted for their views on areas of the Housing Service that are of interest to them. This allows you to have a say on the issues that matter to you and get involved from the comfort of your own home.
Local and Angus-wide tenants groups: if you would like to be more actively involved, we can provide training and cover your expenses to attend meetings.
Scrutineers: A group which comes together for a few weeks to review a part of the Housing service.
E-Newsletter: We're launching an electronic newsletter for tenants designed to keep you informed, engaged, and connected. Want to stay updated? Join our mailing list to receive your copy directly in your inbox.
Do you have a story to share, tips for your neighbours, or ideas for improving our services? We’re inviting all tenants to contribute to the newsletter.
If you are interested in any of these opportunities email us at TenantParticipation@angus.gov.uk
What's going on in Angus
Our calendar of Tenant Participation events and activities includes information on local community and resident meetings, consultation events, neighbourhood walk abouts and neighbourhood pop-up events planned throughout Angus. We are in the process of developing our Tenant Participation Strategy. If you would like to become part of the group, involved in any events and activities or would like more information please get in touch by emailing TenantParticipation@angus.gov.uk
Current Consultations
Your feedback matters! Please take a moment to review and share your thoughts on our current consultations below:
We work with tenants every year to explore options for the annual rent review. Your rent funds almost all of our housing services, so we aim to balance keeping rent affordable while ensuring there’s enough funding to improve homes and services that matter to you.
Your voice matters! By sharing your views on the Rent Consultation survey, you help shape decisions about rent levels, ensure transparency, and hold the Council accountable for how your rent is spent.
-
Tenant Participation Survey Results & Amazon Voucher Winner
Share Tenant Participation Survey Results & Amazon Voucher Winner on Facebook Share Tenant Participation Survey Results & Amazon Voucher Winner on Twitter Share Tenant Participation Survey Results & Amazon Voucher Winner on Linkedin Email Tenant Participation Survey Results & Amazon Voucher Winner linkThank you to everyone who took the time to complete our Tenant Participation Survey in July 2024.
Congratulations to Miss Charlotte Ferrier from Kirriemuir who won the £ 50 Amazon voucher. Here’s a photo of Miss Ferrier accepting the winning voucher from Gordon Grewar, Tenant Participation Officer.
The results of this survey are shared below.
Summary of the Tenants Participation Survey Results:
- 111 tenants responded in total.
- The main ages of respondents were over 65 followed by 55-64 and 45-54.
- 29% of tenants answered that they were not satisfied with the opportunities to participate.
- 46 % of tenants are interested in joining the Register of Interested Tenants
- The main issues that mattered to tenants were repairs and maintenance, housing performance and improvement, anti-social behaviour, and housing quality.
- Email and phone calls are the preferred methods of contact for tenants.
How can the housing service make it easier for you to participate?
- Make Tenants more aware of what is happening within their area.
- Use email or text.
- Provide opportunities for meeting spots to support people in the Community
- I require dates in advance as I work shifts.
- I participated for 18 years and near the end we were just going around in circles by going over the same thing over and over again
- Be available.
- The online system for participation is not great. Improvements to that would be helpful. Also, more advertising for any services offered. I work full time and anything I have seen is daytime which I can not attend so varied times and places would be great.
- Making everyone aware, when possible, to participate. up until this surgery, I didn’t know it was possible.
- Never heard of it before. So, more info on this monthly and places in Montrose, we can go to.
- For housing officers and clerks of work to come and talk to tenants in their street.
- Make messages and discussions simple and to the point, don’t allow deviation and over complication.
- By sending texts about future meetings - I have no internet access at home, only at the Learning Shop in Arbroath Library.
- Locally – meetings
- More surveys will actually be acted on where necessary.
- More options to take part online and be emailed minutes of meetings.
Suggestions for improving tenant participation and engagement?
- Communication, information, and sharing good news stories that could be replicated in other areas.
- You need to get the message out to all tenants either via post or email.
