Tenant Participation Survey Results & Amazon Voucher Winner

Thank you to everyone who took the time to complete our Tenant Participation Survey in July 2024.

Congratulations to Miss Charlotte Ferrier from Kirriemuir who won the £ 50 Amazon voucher. Here’s a photo of Miss Ferrier accepting the winning voucher from Gordon Grewar, Tenant Participation Officer.


The results of this survey are shared below.

Summary of the Tenants Participation Survey Results:

  • 111 tenants responded in total.
  • The main ages of respondents were over 65 followed by 55-64 and 45-54.
  • 29% of tenants answered that they were not satisfied with the opportunities to participate.
  • 46 % of tenants are interested in joining the Register of Interested Tenants
  • The main issues that mattered to tenants were repairs and maintenance, housing performance and improvement, anti-social behaviour, and housing quality.
  • Email and phone calls are the preferred methods of contact for tenants.

How can the housing service make it easier for you to participate?

  • Make Tenants more aware of what is happening within their area.
  • Use email or text.
  • Provide opportunities for meeting spots to support people in the Community
  • I require dates in advance as I work shifts.
  • I participated for 18 years and near the end we were just going around in circles by going over the same thing over and over again
  • Be available.
  • The online system for participation is not great. Improvements to that would be helpful. Also, more advertising for any services offered. I work full time and anything I have seen is daytime which I can not attend so varied times and places would be great.
  • Making everyone aware, when possible, to participate. up until this surgery, I didn’t know it was possible.
  • Never heard of it before. So, more info on this monthly and places in Montrose, we can go to.
  • For housing officers and clerks of work to come and talk to tenants in their street.
  • Make messages and discussions simple and to the point, don’t allow deviation and over complication.
  • By sending texts about future meetings - I have no internet access at home, only at the Learning Shop in Arbroath Library.
  • Locally – meetings
  • More surveys will actually be acted on where necessary.
  • More options to take part online and be emailed minutes of meetings.

Suggestions for improving tenant participation and engagement?

  • Communication, information, and sharing good news stories that could be replicated in other areas.
  • You need to get the message out to all tenants either via post or email.
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