Tenant Participation

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We are committed to providing quality services for our tenants and we want all tenants to be able to participate in shaping the service that they receive. To achieve this, we want to talk to tenants and hear their views and ensure that we are delivering a service which meets their needs and expectations.

Our current Tenant Participation Strategy sets out how we plan to work in partnership with our tenants.

Our Housing Charter report card tells you how we are performing.

Getting Involved

If you would like to get involved in important decisions that affect your home and your community, there are a number of ways you can do this, and it doesn’t always mean having to come to meetings.

If you are interested in any of these opportunities email us at TenantParticipation@angus.gov.uk:

Tenants’ and Residents’ Groups

Some tenants choose to become formally involved in the form of either nonregistered or registered tenants’ and residents’ groups. Becoming a Registered Tenants Organisation (RTO) gives groups a recognised role in the decision-making process and are supported by grant funding. Contact details for our RTOs are published on a public register held within the Registered Tenants Organisation section along with the guidance and application form.

Register of interested tenants

Tenants who join the register will be contacted for their views on areas of the Housing Service that are of interest to them. This allows you to have a say on the issues that matter to you and get involved from the comfort of your own home.

Local and Angus-wide tenants groups

If you would like to be more actively involved, we can provide training and cover your expenses to attend meetings.

Scrutineers

A group which comes together for a few weeks to review a part of the Housing service.

E-Newsletter

Our electronic newsletter for tenants is designed to keep you informed, engaged, and connected. Want to stay updated? Join our mailing list to receive your copy directly in your inbox.

Do you have a story to share, tips for your neighbours, or ideas for improving our services? We’re inviting all tenants to contribute to the newsletter.


Current Consultations

Your feedback matters! Please take a moment to review and share your thoughts on our current consultations below:

The Future of Angus Council Housing Stock - Brechin River Street Area (BRSA)

This engagement is intended solely for individuals who are, or were at the time of the flooding in Brechin from Storm Babet, Angus Council tenants residing in Council-owned properties, or owner-occupiers residing in former Council-owned properties, at Meikle Mill, River Street, Nursery Park, or Nursery Lane, Brechin. If this does not apply to you, please do not complete the questionnaire, as your response will not be included in the analysis. 👉 View the survey


Large Scale Tenant Satisfaction Survey

Every two years we survey our tenants to gauge their satisfaction with the Housing Service that has been provided. The survey is due to take place in summer 2025!

Watch this space for further information about the launch!

We are committed to providing quality services for our tenants and we want all tenants to be able to participate in shaping the service that they receive. To achieve this, we want to talk to tenants and hear their views and ensure that we are delivering a service which meets their needs and expectations.

Our current Tenant Participation Strategy sets out how we plan to work in partnership with our tenants.

Our Housing Charter report card tells you how we are performing.

Getting Involved

If you would like to get involved in important decisions that affect your home and your community, there are a number of ways you can do this, and it doesn’t always mean having to come to meetings.

If you are interested in any of these opportunities email us at TenantParticipation@angus.gov.uk:

Tenants’ and Residents’ Groups

Some tenants choose to become formally involved in the form of either nonregistered or registered tenants’ and residents’ groups. Becoming a Registered Tenants Organisation (RTO) gives groups a recognised role in the decision-making process and are supported by grant funding. Contact details for our RTOs are published on a public register held within the Registered Tenants Organisation section along with the guidance and application form.

Register of interested tenants

Tenants who join the register will be contacted for their views on areas of the Housing Service that are of interest to them. This allows you to have a say on the issues that matter to you and get involved from the comfort of your own home.

Local and Angus-wide tenants groups

If you would like to be more actively involved, we can provide training and cover your expenses to attend meetings.

Scrutineers

A group which comes together for a few weeks to review a part of the Housing service.

E-Newsletter

Our electronic newsletter for tenants is designed to keep you informed, engaged, and connected. Want to stay updated? Join our mailing list to receive your copy directly in your inbox.

Do you have a story to share, tips for your neighbours, or ideas for improving our services? We’re inviting all tenants to contribute to the newsletter.


Current Consultations

Your feedback matters! Please take a moment to review and share your thoughts on our current consultations below:

The Future of Angus Council Housing Stock - Brechin River Street Area (BRSA)

This engagement is intended solely for individuals who are, or were at the time of the flooding in Brechin from Storm Babet, Angus Council tenants residing in Council-owned properties, or owner-occupiers residing in former Council-owned properties, at Meikle Mill, River Street, Nursery Park, or Nursery Lane, Brechin. If this does not apply to you, please do not complete the questionnaire, as your response will not be included in the analysis. 👉 View the survey


Large Scale Tenant Satisfaction Survey

Every two years we survey our tenants to gauge their satisfaction with the Housing Service that has been provided. The survey is due to take place in summer 2025!

Watch this space for further information about the launch!

  • CLOSED: This survey has concluded.

    Background

    The Scottish Government requires local authorities to produce an annual Strategic Housing Investment Plan and provides guidance which sets out what is required. The purpose of the Strategic Housing Investment Plan (SHIP) 2026-27 to 2030-31 is to set out the investment priorities for affordable housing over a five-year period. The priorities contained within the SHIP are consistent with and achieve the outcomes set out in the Angus Local Housing Strategy (LHS) 2023 - 2028. 

    The Council and its partners are committed to overseeing a long-term programme of new affordable housing development in Angus. There is a Prioritisation Framework to be contained within Appendix 2 of the SHIP that will be used to prioritise investment. It is used to assess projects for inclusion in the SHIP. 

    During the development of the LHS, a range of opportunities were provided for local people, communities, and stakeholders to share their views. The LHS outlines our direction and vision for the future and serves as an important tool in the preparation of the SHIP. 

    Survey

    This survey is designed to give you the opportunity to say whether our approach to project prioritisation helps meet the LHS outcomes. 

    Please take part in our survey below. Paper copies of this survey will also be available on request.

    If you wish to provide your views in a different way please contact the Affordable Housing Team via our contact centre on 03452 777 778 or by emailing AffordableHousingTeam@angus.gov.uk.

    To assist you, the following documents have been attached: 

    What happens next

    We will consider feedback received and finalise the SHIP thereafter. 

    The consultation will remain open until 27 August 2025. 

    Key dates 

    • Consultation opens 13 August 2025
    • Consultation closes 27 August 2025
    • SHIP submitted to the Scottish Government by 31 October 2025
    • SHIP submitted to Committee for approval 18 November 2025
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  • This engagement is intended solely for individuals who are, or were at the time of the flooding in Brechin from Storm Babet,  Angus Council tenants residing in Council-owned properties, or owner-occupiers residing in former Council-owned properties, at Meikle Mill, River Street, Nursery Park, or Nursery Lane, Brechin.  If this does not apply to you, please do not complete the questionnaire, as your response will not be included in the analysis. 

    Following the devastating impact of Storm Babet in October 2023, Angus Council has been working to assess the future of its housing stock in the Brechin River Street Area (BRSA). The flooding caused extensive damage, particularly to Council-owned homes, many of which remain empty. In June 2025, the Council agreed not to reinstate or re-let affected Council properties in the BRSA. A set of housing options is now being explored as part of wider recovery and regeneration efforts in Brechin. This questionnaire is part of the next stage of tenants and residents engagement. It is your opportunity to:

    Share your views and concerns about the future of the area

    Understand what housing options are being considered

    Tell us what support you need during this time

    Help shape decisions about long-term plans for the BRSA

    Your input is essential in helping the Council reach the right decisions for tenants, residents, and the wider Brechin community.  


    Take Survey
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  • CLOSED: This survey has concluded.

    Have Your Say: Housing Service Improvement Plan 2025-2028

    We’re improving housing services across Angus, and we want to hear what matters most to you.

    Our draft Improvement Plan sets out our priorities for the next three years. It builds on what we’ve learned from tenant feedback, complaints, performance data, and our recent improvement work.

    It also responds to serious challenges, including rising homelessness, high demand for affordable homes, and the ongoing cost of living crisis. Angus Council has formally declared a housing emergency, and this plan sets out how we’ll respond - with a clear focus on improving services and outcomes for tenants.

    The plan focuses on three main areas:

    Customer Excellence – improving how we communicate and deliver services

    Quality of Housing and Place – making sure homes and neighbourhoods are safe, well-maintained and well-managed

    Prevention and Homelessness – supporting people to sustain their tenancies and avoid homelessness

    It also includes actions to make better use of technology, involve tenants in decision-making, and improve how we manage performance.

    The plan identifies:

    • Shorter-term actions (specific, deliverable tasks we aim to progress over the next 12 -18 months)

    • Longer-term stretch aims  (ambitions to guide our direction through to 2028)

    This will help us focus on practical delivery over the next year or so, while keeping sight of the bigger picture. 

    We want to make sure the plan reflects what matters most to you - please take some time to review the draft plan here and share your thoughts below. This survey is open to everyone including tenants, staff, multi-agency partners and contractors.

    Thank you for taking the time to share your views.

    Here’s what’s happening next:

    Staff and tenant engagement runs from 21 July to 17 August 2025. During this time, we’re gathering feedback to make sure the plan reflects the priorities of those who use and deliver our housing services.

    An Elected Members briefing will take place on 19 August 2025, providing an opportunity to discuss feedback and proposed changes.

    A final draft of the plan will go to Housing Committee on 9 September 2025 for approval.

    After that:

    The final plan will be published, along with a summary of how your feedback has influenced the changes.

    The plan will be delivered over the next three years, with regular updates shared with tenants and staff.

    We’ll continue to provide opportunities for tenants and staff to get involved and help shape delivery.

    Your voice helps shape the future of housing services in Angus - thank you for being part of it.

     


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  • CLOSED: This survey has concluded.

    Proposed Environmental Improvements Consultation

    This consultation is restricted to tenants and residents of Lordburn Place and Restenneth Drive, Forfar.

    We are proposing changes to the waste and recycling system in your area by:

    • removing all individual grey and blue bins
    • installing designated communal bin areas and shared recycling points, specifically designed to improve waste management

    These changes aim to:

    • reduce the number of bins left at the kerbside, preventing obstruction and clutter
    • enhance the appearance of the area, making it a cleaner and more pleasant place to live
    • make recycling easier and more effective, reducing contamination and preventing overflowing bins
    • improve pedestrian safety, ensuring that pavements remain clear and accessible for children, pram users, wheelchair users, and all residents

    Please take a few moments to share your views by completing this survey.

    Results from this survey will be included in a ‘business case’ proposal that will be submitted to a housing subgroup for approval. 

    We will share the subgroup's decision with residents. If approved, we will also share details of when work will take place.

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  • CLOSED: This survey has concluded.

    We want to improve our digital services for tenants. We’d like to better understand how you currently use digital tools and what you’d like to see in the future to make your housing experience easier and more accessible.

    The survey includes questions about Housing Online, a new digital service where you can view your rent balance and history, and report and track repairs.

    Your feedback will help shape our Digital Roadmap – a five-year plan to improve online services for both tenants and staff – and guide how we support people to get online and stay connected

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  • CLOSED: This survey has concluded.

    Have your say on our draft Tenant Participation Strategy

    Why Tenant Participation Matters

    Tenant participation is at the heart of our housing services. By actively involving you—our tenants—we can better understand your needs and work together to improve the services that matter most to you. Our mission is to create places that people are proud to call home, and your voice is central to that mission.

    We believe that by communicating effectively with tenants and providing opportunities for participation that are accessible to all, we can ensure that your views are heard, respected, and put at the centre of decision-making.

    Why Your Feedback is Crucial

    Our Tenant Participation Strategy has been drafted based on the feedback you gave us when we asked you what works well, what could be improved, and how we can better support and involve you in decision-making processes.  We now need your input to make sure this strategy works for you. Your feedback is essential in identifying areas for improvement and ensuring the strategy reflects tenant priorities.

    The survey will take approximately 5 minutes to complete, and all responses are confidential. 

    Have Your Say!

    Take part in our survey below (paper copies of the survey will also be available on request).

    The survey will take approximately 5 minutes to complete, and all response are confidential. 

    We will also be attending the following Community and Tenants’ Groups in the coming weeks to provide an overview of the strategy and gather your views.

    GroupMeeting venueTownDateTime
    Community Café              Comrie Hall, Links AvenueCarnoustie  24/09/2411am – 1pm
    Arbroath Healthy Living Initiative Café16 Barbers CroftArbroath  24/09/2411:30 – 1pm
    Springfield Tenants MeetingSpringfieldForfar  25/09/2410am – 12pm
    CricketyCaldhame PlaceBrechin  26/09/2410am – 12pm
    Cricket CafeStrathmore Cricket ClubForfar  27/09/2410:30am – 12:30pm
    Gallowshade Community LinksSt Fergus Church HallForfar  27/09/242pm – 4pm
    Andy Stewart Court EngagementAndy Stewart CourtArbroath  1/10/2410am – 12pm
    Jubilee Court Tenants MeetingJubilee CourtLetham  2/10/2411:30am


    If you wish to provide your views in a different way please contact the Tenant Participation team via our contact centre on 03452 777 778 or by emailing TenantParticipation@angus.gov.uk.

    What’s Next?

    Once we’ve gathered your feedback, we’ll review the responses and finalise the Strategy based on your feedback.

    The survey closes at 5 pm on Friday 18 October. 


    We thank you in advance for taking the time to complete this survey



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  • CLOSED: This survey has concluded.

    We want to know about your experiences with your repairs service. 

    We also want your thoughts on our Repairs and maintenance options appraisal and our draft Housing repairs policy.

    The options appraisal is a tool we use to assess whether we need to change the way we do things. 

    How to have your say

    Take part in the survey below (paper copies of the survey will also be available on request). All responses are confidential.

    The survey will close at 5pm on Monday 24 March. 

    We will also collect feedback at tenant group meetings and drop-in sessions. Any tenant can come along to share their views.

    If you wish to provide your views in a different way, call 03452 777 778 or email TenantParticipation@angus.gov.uk

    What happens next

    We’ll review your responses and finalise the options appraisal and repairs policy to include your feedback.

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  • CLOSED: This survey has concluded.

    This survey has now closed.

     

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  • CLOSED: This survey has concluded.

    The survey is now closed. The survey responses and the winner of the £50 Amazon voucher can be found in our newsfeed section.

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