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Digital Skills and Shaping Housing Online Survey

We want to improve our digital services for tenants. We’d like to better understand how you currently use digital tools and what you’d like to see in the future to make your housing experience easier and more accessible.

The survey includes questions about Housing Online, a new digital service where you can view your rent balance and history, and report and track repairs.

Your feedback will help shape our Digital Roadmap – a five-year plan to improve online services for both tenants and staff – and guide how we support people to get online and stay connected

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Digital skills and inclusion

1.  

How confident do you feel using the internet for everyday tasks (such as shopping, email and booking appointments)?

* required
2.  

Do you have access to the internet at home?

* required
3.  

What device(s) do you usually use to access online services? (select all that apply)

* required
4.  

Have you ever gone online to use council or housing services (for example to pay rent or report an issue)?

* required